Senior Product Manager, Support Experience
4.8
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 4800–6850 €
Responsibilities
Owning the end-to-end user-facing support experience, defining product strategy and roadmap, designing user journeys across self-serve and live chat channels, and running experiments to balance support quality with cost-to-serve.
Requirements
- Product management experience
- Consumer products at scale
- Support experience design
- Data and experimentation
- AI-driven support tools
- Real-time systems
Employer offers
- Stock options
- Paid sabbatical
- Hybrid work
- Company events