Continuous Improvement Manager (Customer Journey)
2.0
Töötajate arv: 1000+
Põhitegevusala: Muud mujal liigitamata finantsteenused, v.a kindlustus ja pensionifondid
3750–4950 €Turuvahemik: 2050–3150 €
Responsibilities
Identify process gaps in customer support, design and implement workflow improvements, collaborate with cross-functional teams, track success with data, empower frontline teams, manage change impact, and harness AI solutions to optimize the customer journey.
Requirements
- Lean Six Sigma
- Data visualization tools
- Cross-functional project leadership
- English proficiency
- Operational analysis experience
- Zendesk
Employer offers
- RSU package
- Hybrid working
- Self-development budget
- 28 vacation days
- Sabbatical leave
- Wellbeing allowance
- Relocation support