Customer Support Specialist
4.7
Töötajate arv: 50–100
Põhitegevusala: Muu tarkvara kirjastamine
1800–2000 €Turuvahemik: 1750–2400 €
Responsibilities
Responding to customer inquiries via email and occasional Zoom calls, guiding users on how to use Scoro, escalating technical issues to the development team, maintaining support tickets, and contributing to the internal knowledge base.
Requirements
- 2-3 years customer support
- B2B SaaS experience
- English communication
- Zendesk
- Problem-solving skills
Employer offers
- Stock options
- Health insurance
- Medical days
- Mental health services
- Hybrid work
- 5+ weeks annual leave
- Loyalty days
- Training budget
- Udemy access
- Company events