Senior CS WFM Manager
4.9
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2100–3250 €
Responsibilities
Building and maintaining capacity plans across support regions, verticals, and languages, alongside long- and short-term forecasting, scheduling optimisation, and forecast accuracy improvements in collaboration with WFM analysts, BPO partners, and CS leadership.
Requirements
- Workforce planning
- Capacity planning
- Forecasting models
- Scheduling optimisation
- Real-time forecasting
- Cross-functional collaboration
- CS operations experience
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Hybrid work
- Company events