Senior CS WFM Manager
4.8
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2050–3150 €
Responsibilities
Building and maintaining group-level capacity plans, forecast models, and scheduling frameworks across support regions, verticals, and languages, while partnering with WFM analysts, BPO providers, and customer support leadership to align staffing with service levels.
Requirements
- Forecasting
- Capacity planning
- Scheduling
- Workforce planning
- BPO management
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Hybrid work