Technical Support Expert
4.8
Töötajate arv: 100–250
Põhitegevusala: Programmeerimine
Palk täpsustamata
Responsibilities
Providing customer support for compliance and onboarding, resolving account and phone-number issues, and advising customers and partners on secure and compliant operations. Managing high-impact support tickets and queues, handling escalations, communicating timely updates, and identifying process improvements in collaboration with global teams.
Requirements
- English fluency
- Spanish fluency
- Enterprise OS experience
- Ticket support experience
- Live chat support
- Knowledge base tools
- Database queries
- Report generation
- Escalation handling
Employer offers
- Generous time off
- Parental leave
- Wellness leave
- Healthcare
- Retirement savings program
- Remote-first work