AI Operations Lead, CS Product
4.9
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2900–4050 €
Responsibilities
Monitoring AI support agent performance, running the AI Operations cadence, and owning the automation portfolio and reporting to identify and prioritize resolution-rate improvements. Defining resolution standards, translating customer and operational patterns into improvement requests, and developing AI Operations Program Managers.
Requirements
- Operations experience
- Programme management
- Team management
- Performance improvement
- Cross-functional coordination
- AI systems knowledge
- Performance metrics
- People development
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Hybrid work
- Company events