Vendor Operations & Governance Specialist
4.8
Töötajate arv: 100–250
Põhitegevusala: Programmeerimine
Palk täpsustamata
Responsibilities
Overseeing global vendor partnerships and third-party contact center performance, including SLA and quality compliance, daily vendor huddles, weekly performance reviews, root-cause action planning, and cross-site calibration. Auditing site operations and culture, aligning workforce management and onboarding efforts, and translating vendor performance data into strategic insights for leadership.
Requirements
- Vendor operations
- Multi-channel support
- Operational governance
- Site audits
- Performance scorecards
- Calibration routines
- Workforce management
- Zendesk
- Tableau
Employer offers
- Paid time off
- Mental health programs
- Paid parental leave
- Adoption funding
- Fertility funding
- Retirement savings
- Equity