CS Operations Specialist
4.9
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2900–4050 €
Responsibilities
Investigating and resolving sensitive, high-priority escalations such as safety incidents, legal or chargeback disputes, and executive or social media cases, while collaborating with legal, safety, finance, and policy teams. Conducting quality audits and calibration, providing structured feedback to agents, and improving escalation playbooks and workflows.
Requirements
- Tier 2 customer support
- Escalation management
- Operational QA
- Safety case handling
- Advanced English proficiency
- Process documentation
- SLA management
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Hybrid work
- Company events