Head of Customer Experience, Delivery
4.9
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2100–3250 €
Responsibilities
Leading end-to-end Delivery customer experience across markets, improving customer, courier and merchant satisfaction and resolution performance, eliminating root causes of support contacts, and owning fair refund and compensation policies.
Requirements
- Customer experience leadership
- Multi-sided marketplace experience
- Customer satisfaction metrics
- Refund rate metrics
- Cost to serve metrics
- Live delivery operations
- Policy design
- AI and automation
- Data quality rigor
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Company events
- Hybrid work model