Head of Customer Experience, Rides
4.9
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2100–3250 €
Responsibilities
Owning the end-to-end rider and driver customer experience across markets, improving satisfaction, first-contact resolution and contacts per order, eliminating root causes of support contacts, and developing executable support policies. Leading the Rides CX team and embedding customer experience priorities into product and business decisions.
Requirements
- Customer experience leadership
- Operations leadership
- Policy leadership
- Marketplace experience
- Two-sided business experience
- Customer satisfaction metrics
- Cost to serve metrics
- AI and automation
- Data quality rigor
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Company events
- Hybrid work model