Team lead (Sourcing Experience)
4.8
Töötajate arv: 250–500
Põhitegevusala: Sideseadmete tootmine
Palk täpsustamataTuruvahemik: 1650–2500 €
Responsibilities
Leading a team of support specialists, overseeing daily operations and ticket resolution, coaching and developing staff, improving processes and support tools, and analyzing recurring issues and KPIs to strengthen service quality and collaboration with commercial teams.
Requirements
- Customer support experience
- Team leadership experience
- People leadership skills
- API understanding
- System integrations
- Zendesk
- Ticketing workflows
- KPI analysis
- Process documentation
- Fluent English