(fluent English) Application Support Specialist (EU, remote)
Palk täpsustamataTuruvahemik: 2550–3550 €
Responsibilities
Managing incoming support tickets in Zendesk, collecting issue details and performing basic troubleshooting, escalating complex issues to L2, QA, and product teams, coordinating change and feature requests, and tracking bug tickets in Azure DevOps through to resolution.
Requirements
- B2B SaaS support experience
- Zendesk
- Fintech familiarity
- Ticket management
- SLA management
- Escalation procedures
- Azure DevOps
- English communication skills
- EU residency
- Criminal background check
Employer offers
- Remote work
- Referral rewards
- Health policy
- Self-development support
- No time tracking