Quality and Evals Lead
4.9
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2900–4050 €
Responsibilities
Building and running the evaluation framework for automated customer resolution, including golden sets, rubric-based grading and release gates, and replacing manual quality audits with automated quality assessment across partner teams. Defining and reporting quality metrics such as reopen rates, repeat contacts and satisfaction, and leading a small team of quality specialists.
Requirements
- SQL
- Python
- LLM evaluation
- Quality measurement
- Automated quality assessment
- Rubric design
- Sampling design
- Control design
- Manual audit replacement
- Team leadership
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Hybrid work
- Annual company events