Quality and Evals Lead
4.9
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2900–4050 €
Responsibilities
Leading independent quality measurement of automated and human customer resolution, including building and running an evaluation framework with golden sets, rubric-based grading and release gates, replacing manual audits with automated assessment, and owning definitions and reporting of solved, reopened and repeat-contact outcomes.
Requirements
- LLM evaluation
- Quality measurement
- SQL
- Python
- Sample design
- Rubric design
- Control design
- Manual audit automation
- Data quality
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Annual company events
- Hybrid work