CS Workforce Planning Specialist
4.8
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2800–3950 €
Responsibilities
Scheduling and forecast execution for customer support agents, real-time monitoring of queues and staffing gaps, shift coordination across in-house and BPO teams, and operational reporting on capacity and service levels.
Requirements
- Workforce planning
- Scheduling
- Forecasting
- BPO coordination
- Reporting
- Excel
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Hybrid work