Head of CX - Delivery
4.9
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2100–3250 €
Responsibilities
Owning end-to-end Delivery customer experience across all markets, improving customer, courier and merchant satisfaction and support metrics, eliminating root causes of contacts, developing fair refund and compensation policies, making live-order support and automation effective, leading the Delivery CX team, and embedding customer experience in business decisions.
Requirements
- Multi-sided marketplace experience
- Customer experience leadership
- Operations leadership
- Policy leadership
- Customer satisfaction metrics
- Refund rate metrics
- Cost to serve metrics
- Food or grocery delivery
- AI and automation
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Hybrid model
- Company events