Head of CX - Rides
4.9
Töötajate arv: 500–1000
Põhitegevusala: Muud infotehnoloogia- ja arvutialased tegevused
Palk täpsustamataTuruvahemik: 2100–3250 €
Responsibilities
Owning the end-to-end rider and driver customer experience across markets, reducing contact drivers at their source, setting Rides support policies, improving automated and human support, and leading the Rides CX team.
Requirements
- Customer experience leadership
- Marketplace operations
- Two-sided marketplace
- Customer satisfaction metrics
- Cost to serve
- Policy design
- AI and automation
- Data quality rigor
- Team leadership
Employer offers
- Stock options
- Wellness perks
- Paid sabbatical
- Hybrid model
- Company events